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Hinge

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What is your customer experience with Hinge?

Hinge Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Hinge has 1.5 star rating based on 98 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Hinge to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Good app, Finding dates and hopefully something with meaning.
    Cons: Ban you for no reason and you can not contact customer service, Cant contact anyone in customer service, Customer service will get you no where.

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Media from reviews

Hinge - Accused of being fraudulent after being banned
I am a good person. I don’t scam anyone. I never did that in my life. I hope the hinge...Hinge - Worst dating appHinge - When site is useless. It gives the wrong candidates even after you filterHinge - Mu account is bandHinge - Messages no sending throughHinge - Technical problem
View all media ›

Top Hinge Reviews

Positive Review

"My Account was removed for no reason"

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I signed up to Hinge a few days ago and they removed my account for no reason. I am not sure what happened please help.

Critical Review

"Accused of being fraudulent after being banned"

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False accusation of being fraudulent. Now it looks like I was trying to scam money out of the people I've matched with. Customer service will not let me get...

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Connor H Mtj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carlisle, Massachusetts

Wrongfully banned account

Gave a girl a compliment and somehow my account gets permanently banned. They never even reviewed it. No way to contact them I just want my account back I work long hours and eveyone uses hinge now.

View full review
Pros:
  • Beautiful women
Cons:
  • Customer service and wrongful termination

Preferred solution: Account back

User's recommendation: Give people a warning and actually have a phone number to call

Aaron C Bqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seaside, California

Accused of being fraudulent after being banned

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Hinge - Accused of being fraudulent after being banned

False accusation of being fraudulent. Now it looks like I was trying to scam money out of the people I've matched with.

Customer service will not let me get through. This is very concerning.

View full review
Loss:
$45
Pros:
  • Meeting people in my area to connect with

Preferred solution: I would like hinge to contact the people I've matched with and tell them if this has been a mistake

User's recommendation: Do not join this app.

Hal C Bds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cardington, Ohio

Help with the site I have a bunch of questions I need help with on how to use it and get responses from ones. I reach out to.

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I need help, please. I signed up for the site.

I need to know how to navigate it, and I can't figure out how to get any of the ladies' responses back to me, so I have no idea whether anyone's even getting my messages that I send or if I'm even sending them in the right spot.

Please help, or else give me my money back, and I will find another site.

740-404-****

Hal Clase

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Preferred solution: I need help with the site or if no one wants to talk to me and help me then I want my money back of what I paid to sign up for the site

User's recommendation: Can’t navigate the site, so why would I recommend it?

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Amilah Dac

I am a good person. I don’t scam anyone. I never did that in my life. I hope the hinge puts me back on because they banned the wrong person.

I am a good person. I don’t scam anyone. I never did that in my life. I hope the hinge...

I was banned from the site and I did nothing wrong. Someone actually scammed me when I went back to the profile.

It was a different person and that person mustve called.

Those said something about me and I did absolutely nothing wrong. Im the o

View full review
Yakov Mgs

When site is useless. It gives the wrong candidates even after you filter

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Hinge - When site is useless. It gives the wrong candidates even after you filter

Not good at all the filters dont work and you cant erase candidates that you dont want dont send pictures of candidates that I dont ask for

View full review
Anonymous
map-marker Walled Lake, Michigan

Worst dating app

Hinge - Worst dating app

This dumbest dating app on earth prevents from meeting ur man to be is wanting u to spend more money just useless *** I wont recommend to anyone period! They suck! Screw hinge its awful customer service isnt available no one to help my review is go elsewhere!

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Coreen Htm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am unable to get verified no matter what

For some reason, I was already verified on hinge. Then, I tried to get verified again, but was unable to.

Extremely annoying. No matter what photo I use to get verified, it never works.

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Rihan M Vnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Request to re-instate the account

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Greetings Hinge Customer Support,

I had opened my account 2 days ago and barely texted any of matches. I have gone out 0 zero dates in last 2 days.

Could you please help investigate, verify/troubleshoot why my Hinge account is not working anymore? Happy to provide any information or documentation if required.

View full review
Christos Ryz

Couldn't speak to anyone

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Updated by user Jul 15, 2025

Poor! I want someone to call me back.

Original review Jul 14, 2025

Would like to speak to a representative but you are too scared to speak. Call me back now.

Now I have to write more to get your attention.

I have had my money stolen. Call me.

View full review
Shalini Okv

My Account was removed for no reason

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I signed up to Hinge a few days ago and they removed my account for no reason. I am not sure what happened please help.

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Timothy H Aqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Des Moines, Iowa

App not working

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Paid for 3 months, and the first month was not working properly, so I canceled the remaining months and was unable to reach a live customer service rep for any help. To me, this site seems fishy, and people are not real on here.

I would like to get reimbursed for the 3 months, and I was only here for less than 2 months. Thanks.

View full review
Cons:
  • App working poorly
  • No live customer service

Preferred solution: Full refund

User's recommendation: Don’t join any sites unless they make customer service a priority when issues arrive with this so called dating site

Mechell Mur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They removed my account for no reason

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I simply registered, created a new profile, all real, but I got removed the next day, can't log in, I have not even used the app, not messaged anyone yet. This has happened in the past, I appealed but got a deep ban instead.

View full review
Cons:
  • Remove my account repeatedly

Preferred solution: Apology

Dreyton Qbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mu account is band

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Hinge - Mu account is band

I dont know why they banned my account what the reson how i can open my account I really try but I. Cant open

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User's recommendation: Asif Ali

Resolved
Maya I Jzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Inappropriate behavior of hinge member

Updated by user Apr 15, 2025

Company fixed the issue and I have been provided with apology. No response

Original review Mar 31, 2025

Hinge member identified as Doctorseekinsweetie connected with me past Sunday. He asked if we could communicate via text.

Since we both are health care professionals, I gave my# when asked. He called last Sunday at 9:30 pm and started inappropriate behavior with his body part.

He forced me to in his {{Redacted}} activity. Uncomfortable hour of my time

View full review

Preferred solution: Remove this individual and block him from using the site. Refer this case to legal

Ana A Rfx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unfairly banned

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Contains 1 confidential file for company representatives
Updated by user Feb 26, 2025

They haven't reached out although they saw my complaint :(

Original review Jan 21, 2025
I've been using Hinge for many years and always had a good experience even deleted the app a couple times after finding amazing people there.
I've always had a sexy picture (NOT NUDE) uploaded and had no trouble or comments about it before. I understand if it's against your guidelines, but to be fair, I never had even a warning?

Or a message asking me to take it off my profile. The same picture is also uploaded to my IG feed and we know how delicate they are? It's still there, on my public profile. It doesn't show any parts of my body.

Anyway, I obviously don't have any problems taking it down and not using it but I never had any previous warning messages and I feel like it's unfair to ban me without notice :(
Sincerely, I love Hinge and find myself single once again, and looking to find a connection.

Could we please reactivate my profile? I can obviously take down the photo, and you can see in my profile that I've never been a toxic user or used it in any harmful way, nor do I upload obscene or nude pictures.
View full review
Pros:
  • Great app for great people
Cons:
  • Terrible automation tools
  • Zero customer service

Preferred solution: Account unblock

Dawson Bhk

Banned for no reason

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No one answered me and I am tryn to call about my son being banned for absolutely no reason at all..please could yous clear this for my son , Joseph Abdilla, cause he comes from a good respected family and has only a chance of meeting someone thro hinge and tinda..please he has done nothing wrong, said nothing inappropriate, nothing rude, just dont understand why you could do this to him..thanku lana Abdilla Happy

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